Files & Ordering
Our current average production time is 1-2 business days + shipping, however please be mindful that as we are a small husband & wife team our turnaround can fluctuate depending on our current workload. If you are working to a tight deadline please be sure to email us beforehand so that we may discuss your specific requirements.
For time-sensitive projects we are able to offer a rush production service at an extra cost.
Glad you asked! We are a small husband & wife team based in Hong Kong and if you've read our blog posts you'll know that it's something we're quite proud of. Although we are a whopping 12,714 km from the US, with the magic of FedEx your items can be delivered to you within 2-3 days. Quite incredible when you think about the distance required to travel. Oh, and we all speak fluent English so don't be afraid to get in touch. We'd love to hear from you!
Absolutely! We currently ship to over 130 destinations worldwide. Each parcel can be tracked right up to the moment it reaches your doorstep. To see whether we ship to your exact location you may enter your details at via the cart to obtain a rough estimate.
Yes. All customers will receive a link to tracking once your order has been dispatched. If you have not yet received a shipping confirmation email please login to check the status of your order, or you can contact us directly for further information
While not the cheapest, FedEx have been incredibly reliable when it comes to delivering our products half way round the world in record time. (COVID-19 Update): Due to current circumstances FedEx will now be our sole shipping partner. We apologise that our previously cheaper options will not be available until further notice.
Depending on your location, it could take anywhere between 2-4 working days for your delivery to reach you (excludes turnaround). For more details please visit our Shipping Page
Once your order has been placed you should receive an automatic confirmation email with your order receipt. For custom items we will then send you a proof approval via email before proceeding to the engraving process. Once your order is complete you will be sent a tracking number to let you know that your items have been dispatched.
You can log in to your account at any time to view the status of your order. Once an order has been dispatched you will receive a confirmation email with relevant tracking info. It normally takes between 1-2 business days for an order to be processed, however this can vary depending on our current workload.
We accept both PayPal and also direct CC payment via our secure online checkout system. If you are experiencing troubles at the checkout then please send the details of your order via email and we will be happy to draft a manual invoice for you. Remember to attach your artwork file and be specific about which products you wish to purchase so that we may invoice accordingly.
Email firstname.lastname@example.org for help
Files & Artwork
You are required to upload your files before proceeding to the checkout. On each Custom product listing there will be an Upload form just above the Add to Cart button. Please note that it may take a while for the file to finish uploading, at which point the cart section will appear at the top of the page and your current added items will be displayed along with a link to your successfully uploaded file.
Please follow the guidelines below: - High resolution images are best, as long as they are simple black & white, with no added effects - Vector files are highly recommended as these will create the best results - Avoid thin lines. Anything above 1pt stroke should be fine. - Avoid using a font size of anything less than 8pt. For Custom Wax Seals: - Any areas of your image that are Black will be the raised part of the wax For more info and links to our AI templates visit the Image Guidelines page
For text to be legible we would suggest using no less than 8pt. You should ideally avoid using any fonts that are particularly light in weight. Please don’t let this restrict your creativity, just be mindful of the requirements.
We accept most file types, but for the fastest turnaround and the best quality outcome we recommend either an AI (Adobe Illustrator) file or .eps. High res PDFs, PNGs & Jpegs are also fine, as long as your image is 300dpi print resolution and scaled to a large format. (72 dpi images from the internet are considered POOR resolution and may be rejected upon review).
Please visit our Image Guidelines page to download a template file.
We understand that not everyone has access to Photoshop or Illustrator, so if your image is not 300 dpi print-ready we can offer to convert your image to vector artwork for a small fee. Depending on the complexity of your image, the fee for our conversion package can range from anything between $5-$12. Please visit the following page for details - http://stamptitude.com/products/sketch-vector
If you’re having problems uploading your images, please send them to us via email and we will send an invoice via PayPal. If you wish to purchase 2 or more of the same product using different files, please add them to your cart as separate items.
From our experience the only reason that the wax could get stuck on the stamp is if it has been overheated. This may be due to heating the wax too quickly. Try reducing the distance from the flame or using a less powerful source of heat.
- Please do not attempt to remove the leftover wax manually or by force as this may damage the surface of the stamp
It is imperative that the wax has completely cooled before lifting the stamp. If there is any resistance whatsoever then that means the wax has still not yet fully dried / set. If this advice has come too late and you already have some leftover residue on your stamp then you can try melting another batch on top. The leftover wax should fuse with the newly melted wax and pull cleanly off once completely cooled.
In most instances we would recommend cooling the stamp beforehand with ice. Please visit the following page for more detailed instructions: https://stamptitude.com/pages/instructions
If you are not 100% happy with your purchase for whatever reason then please don't hesitate to get in touch. You may notify us of any faulty or incorrectly received items upon delivery and we will endeavour to find an appropriate solution. Most ready made items can be returned to us and we will happily send out a replacement free of charge. However, due to the custom-made nature of some of our items we are unable to accept returns on any of our engraved products, unless they are found to be faulty in which case we can either send out a replacement or issue a refund depending on the individual circumstances.