Our current average production time is 1-2 business days + shipping, however please be mindful that as we are a small husband & wife team our turnaround can fluctuate depending on our current workload. If you are working to a tight deadline please be sure to email us beforehand so that we may discuss your specific requirements.

For time-sensitive projects we are able to offer a rush production service at an extra cost.

Absolutely! We currently ship to over 130 destinations worldwide. Each parcel can be tracked right up to the moment it reaches your doorstep. To see whether we ship to your exact location you may enter your details at via the cart to obtain a rough estimate.

Depending on your location, it could take anywhere between 2-4 working days for your delivery to reach you (excludes turnaround). 

For more details please visit our Shipping Page

Yes. All customers will receive a link to tracking once your order has been dispatched. If you have not yet received a shipping confirmation email please login to check the status of your order, or you can contact us directly for further information

Once your order has been placed you should receive an automatic confirmation email with your order receipt. For custom items we will then send you a proof approval via email before proceeding to the engraving process. Once your order is complete you will be sent a tracking number to let you know that your items have been dispatched.

You can log in to your account at any time to view the status of your order. Once an order has been dispatched you will receive a confirmation email with relevant tracking info. It normally takes between 3-4 business days for an order to be processed, however this can vary depending on our current workload.

Please follow the guidelines below:

- High resolution images are best, as long as they are simple black & white, with no added effects
- Vector files are highly recommended as these will create the best results

- Avoid thin lines. Anything above 1pt stroke should be fine.
- Avoid using a font size of anything less than 8pt.

For Custom Wax Seals:
- Any areas of your image that are Black will be the raised part of the wax

For more info and links to our AI templates visit the Image Guidelines page

You are required to upload your files before proceeding to the checkout. On each Custom product listing there will be an Upload form just above the Add to Cart button. Please note that it may take a while for the file to finish uploading, at which point the cart section will appear at the top of the page and your current added items will be displayed along with a link to your successfully uploaded file.

We accept most file types, but for the fastest turnaround and the best quality outcome we recommend either an AI (Adobe Illustrator) file or .eps. High res PDFs, PNGs & Jpegs are also fine, as long as your image is 300dpi print resolution and scaled to a large format. (72 dpi images from the internet are considered POOR resolution and may be rejected upon review).

Please visit our Image Guidelines page to download a template file. 

For text to be legible we would suggest using no less than 8pt. You should ideally avoid using any fonts that are particularly light in weight. Please don’t let this restrict your creativity, just be mindful of the requirements.

First thing, don't panic. This is totally normal and just takes a little bit of practice

An important thing to note:

- Please do not attempt to remove the leftover wax manually or by force as this may damage the surface of the stamp

When stamping it is imperative that the wax has completely cooled before lifting the stamp. If there is any pull whatsoever then that means the wax has still not set. If this advice has come too late and you already have some leftover wax which is stuck to the seal then you can just melt another batch and retry. The leftover wax should fuse with the newly melted wax and should pull off cleanly once completely cooled.

Please visit the following page for more detailed instructions: https://stamptitude.com/pages/instructions