Frequently Asked Questions
General Questions
Our products are crafted from premium materials. For example, our wax seal stamps are made from solid brass with a mirror finish and coated with an ultra-fine ceramic layer while our ice stamps use lead-free brass. All our stamps handles use either FSC-certified wood or aluminum.
Yes, we ship worldwide. Standard shipping takes 8-10 business days, while FedEx delivers in 3-4 business days (processing times not included). Shipping rates are calculated at checkout based on weight and location.
Absolutely! You can upload your artwork directly on our product pages. We also provide free design proofs to ensure your custom design meets your expectations before production begins.
We prefer high-resolution, vector-based files in formats such as .ai, .eps, or .svg. If you don’t have access to professional design software, we can assist with converting scanned drawings or available formats.
You can search our database of over 5,000,000 icons and designs, specifically licensed for use on our custom engraved products:
https://stamptitude.com/pages/library
Yes, we offer discounts for bulk orders. Please reach out to our team at support[at]stamptitude.com for a custom quote.
Yes, all our products come in beautiful gift-ready packaging. We also offer a free gift message service with our $5 Gift Wrap option, thoughtfully etched onto a metal gift tag and secured to your gift-wrapped and ribbon-sealed box.
Due to the custom nature of our products, late cancellations and returns are issued with a non-refundable 35% engraving fee, unless there is a manufacturing defect in which case we offer full refunds or replacements.
Please notify us within 48 hours of receiving your item if you experience any issues.
For full T&Cs visit - https://stamptitude.com/pages/terms
Product-Specific Questions
No need to flip your artwork. We engrave directly from your file, so the stamped impression will appear correctly. We send proofs for approval to ensure you are happy with the outcome before engraving.
No, our ice stamps work perfectly at room temperature due to the excellent heat-conducting properties of solid brass. Simply press onto the ice and enjoy.
Yes, we offer optional handle engraving for an additional $5. We also offer laser engraving on the base of our ice embossers for added brand exposure.
Feel free to reach out with any specific requests as we have all our own in-house engraving capabilities.
Yes, we offer replacement dies for multi-logo use. Please select the appropriate positioning (top or bottom) when ordering.