Our promise, #1:
'Crafted to perfection'. The key word here is perfection. We really are a bunch of serial perfectionists, it cannot be helped. Our Co-Founder's background is in Design so he makes sure that his attention to detail spreads to all aspects of the business from our products to our service and also the rest of our team.
It all boils down to the fact that we are people too. We understand the importance of creating products that make people smile, and the service that goes along with it. Nobody likes to deal with cold & emotionless salespeople whose only interest is in emptying your pockets.
We genuinely care for our craft. It feels a lot less like work when you are doing what you love every day of the week!
Our promise, #2:
'Assembled by hand'. It's no secret that we are a small, family owned business. Before we hired our first employee it was just the two of us handling absolutely everything ourselves. Our daughter was with us every day in the office and she was only 3 months old at the time. Let's just say, it was a challenging time.
As we have grown we have made sure to keep as much as we possibly can in-house. We are very proud to do all our own engraving and assembly in our 1,300 square feet studio. We want to ensure the best possible quality and there really is no other way to do that than to do it ourselves.
Our promise, #3:
'Packaged with care'. We believe that presentation is a reflection of the brand. A company who cares very little about their image is not likely to care all that much about their products. That's why we take great care in ensuring that the experience you get when using our products matches that of the excitement of opening the package for the first time.
For a company that specialises in 'Creating an Impression', we know how important it is to practice what we preach.